Refund Policy At Infinix Enterprises, client satisfaction is our top priority. We are committed to delivering high-quality digital solutions tailored to your unique needs. This Refund Policy outlines the conditions under which a refund may be issued.
By engaging our services, you acknowledge and agree to the following terms:
Refunds may only be requested within 30 minutes of payment, provided no work has started. A 10% processing fee will be deducted from any approved refund.
No refund will be granted if:
Initial design concepts or mockups have been delivered.
The design is approved and development has begun.
The website has been made live or hosting access provided.
The client becomes unresponsive for 10+ business days — project will be marked as completed.
No refunds will be issued once:
A domain is registered or transferred.
Hosting is provisioned or activated.
These services are billed annually and are non-refundable.
Due to the strategic and time-based nature of SEO:
No refunds will be issued after the campaign has started.
Monthly SEO retainers are non-refundable, regardless of keyword performance.
Marketing services are non-refundable once:
Ads or campaign assets (images, videos, captions) have been created.
Budgets have been allocated or ads have gone live.
Tracking tools or pixels have been installed.
Campaign performance may vary due to external factors and is not guaranteed.
Refunds will not be issued if:
The client fails to provide essential access (e.g., cPanel, CMS, ad accounts).
Service delivery is impacted due to client-side delays.
The client becomes unreachable for 14 consecutive business days.
A third party is engaged for the same project without our consent.
No refunds will be granted after final files or deliverables (e.g., login details, reports, source files) are sent.
Costs incurred from third-party tools, stock assets, plugins, or paid ads are non-refundable.
Refunds are reviewed case-by-case by our management team.
Infinix Enterprises reserves the right to decline refund requests that fall outside the conditions listed in this policy.
If you believe your situation qualifies for a refund based on this policy, please contact our support team at:
📩 support@infinixenterprises.com
We’re here to resolve genuine concerns and will gladly revise or improve work wherever possible to ensure satisfaction.
